Customized Relay

To create the fastest, most seamless calling experience possible, Maryland Relay users are strongly encouraged to create a Customer Profile. A Customer Profile automatically notifies the Maryland Relay Operator of the user’s calling preferences at the start of every call, including:

• Preferred Relay service (e.g., TTY, VCO, HCO)
• Language (English or Spanish)
• Preferred Operator gender
• Frequently dialed numbers
• And more

Multi-User Customer Profiles are available for two or more Relay users calling from the same location/ phone number. Download our Multi-User Guide to learn more.
 

 Set up your Customer Profile now.

Long Distance Calls

Maryland Relay users have many options for reaching people and businesses across the country and around the world. See the list of current long distance carriers below.

The following long distance carriers currently provide service through Maryland Relay. If you don’t have a pre-selected long distance carrier, any long distance calls will automatically be billed through the State’s default carrier.

•     Amerivision
•     AT&T
•     BCN-BetterComm. Now
•     Bell South
•     Broadwing/Level3
•     CenturyLink (formerly Qwest)
•     Charter Communications
•     Close Call
•     Coastal Long Distance
•     Comcast
•     Cox Communications
•     Excel
•     Global Crossing
•     GTE/Verizon
•     HTC Global Reach
•     InterBel
•     McGraw
•     MCI
•     Mediacom
•     Moundridge Telecom
•     Pineland Long Distance
•     Primus Telecom
•     SBC Long Distance
•     Sprint
•     TCG
•     TNCI
•     TTI National (Reseller MCI)
•     USA Telephone
•     VarTec Five Lineons

Maryland Relay provides many billing options for users who need to make calls outside of their home, work or mobile phone plans. Learn more about billing options.

Billing Options

Maryland Relay provides many billing options for users who need to make calls away from their home, work or mobile phone service.

Collect Calls

Relay users can request that the person or business they are calling accept the charges for the call. To do so, simply identify to the Maryland Relay Operator that the call is a collect call, then state or type the number you wish to call and your name.

Calling Card Calls

Relay users may charge calls to any credit card or telephone calling card that is accepted by their carrier.

Calls Billed To a Third Party

Relay calls can also be billed to a number that is different from Relay user’s number or the number being called. Someone must be available at the number being billed to confirm that he or she will accept the charges. To bill to a third party, follow these steps:

1. Identify to the Maryland Relay Operator that you would like to place a third-party billing call.
2. Give or type the number you are calling.
3. Give or type the telephone number to which you are charging the call.
4. State or type your name.